Account Manager – IT

Account Manager

Our client, an IT Support Company, is seeking an ambitious and reliable Account Manager to work out of their Downtown Vancouver office. 

What you will be doing:

  • Own the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement; 
  • Maintain an ongoing understanding of the clients’ business from the top-down (application and technology) and staying up-to-date on the evolution of their business; 
  • Drive the creation of the client’s technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
  • Conduct Quarterly, and Monthly Business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client’s satisfaction (monthly); 
  • Maintain the client relationship while also being the FM standards advocate and ensuring the client remains profitable, or are on a path to becoming profitable; 
  • Identify new business relationship opportunities, and securing referrals; 
  • Assist the Client Support team in scope-reviews for requests outside of the MSA; 

What we’re looking for:

  • Strong knowledge of all things Microsoft;
  • Proven problem-solving ability to work rapidly in high-pressure situations;
  • Customer service experience;
  • Exceptional demonstrated English verbal and written communication abilities;
  • Ability to translate technical discussions to non-technical customers to fulfill understanding; and
  • Self-starter that is able to work with minimal supervision.

What is in it for you:

  • 50-65K base salary + commission 
  • Full time, permanent position
  • Benefits, vacation, and a great group of coworkers

Need help?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

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Connor Giles
Jordyn McClelland
Nathan Darling

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